Shipping Policy

Shipping Policy Effective Date: August 1, 2026 Company: Prymex ("Prymex," "we," "us," or "our") 1. Order Processing Orders are typically processed within 1-2 business days of payment confirmation. Processing times may vary during high-volume periods, which will be noted on the Site if applicable. 2. Shipping Methods and Carriers Prymex ships via USPS, UPS, FedEx. Available shipping methods and estimated delivery times are presented at checkout. 3. Shipping Destinations Prymex currently ships to addresses within the United States. We reserve the right to restrict shipping to certain states or regions where the sale or possession of research chemicals is subject to additional restriction, at our sole discretion. 4. Shipping Costs Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method, unless otherwise stated (e.g., a flat-rate or free-shipping threshold). 5. Order Tracking A tracking number will be provided via email once your order ships. Delivery times provided by carriers are estimates and not guaranteed by Prymex. 6. Packaging All products are packaged discreetly and in compliance with applicable shipping regulations, including temperature-sensitive handling where required by the product. 7. Lost, Delayed, or Damaged Shipments Lost packages: If tracking shows a package as delivered but you have not received it, contact us within 2-5 days so we can investigate with the carrier. Delayed packages: Prymex is not responsible for delays caused by the carrier, customs (if applicable), or circumstances outside our control (e.g., weather, strikes). Damaged packages: Report damage within 48 hours of delivery with photo evidence, per our No-Refund Policy exceptions. 8. Address Accuracy Purchasers are responsible for providing accurate shipping information. Prymex is not responsible for orders shipped to an incorrectly provided address. Additional fees may apply for reshipment. 9. Restricted / Undeliverable Shipments Prymex reserves the right to refuse shipment to any address or region if we have reason to believe the order violates our Research-Use Policy or applicable law.