No-Refund Policy
Effective Date: August 1, 2026
Company: Prymex ("Prymex," "we," "us," or "our")
1. General Policy
Due to the nature of our products as laboratory research chemicals, all sales are final. Prymex does not offer refunds, returns, or exchanges except as expressly stated in this Policy.
2. Exceptions
Prymex will offer a replacement or refund, at our discretion, only in the following circumstances:
The product received is materially different from what was ordered
The product arrived damaged in transit or defective through no fault of the purchaser
The order was not fulfilled or shipped due to an error on Prymex's part
Claims under this section must be submitted in writing to support@prymexresearch.com within 3 days of delivery, and must include photographic evidence where applicable (e.g., damaged packaging, incorrect item).
3. Non-Refundable Circumstances
Refunds, returns, or exchanges will not be granted for:
Change of mind after purchase
Products that have been opened, used, or tampered with
Delays caused by shipping carriers once a package has left our facility
Any claim related to the effects, results, or outcomes of research conducted using the product
Orders where the purchaser provided incorrect shipping information
4. Cancellations
Orders may be canceled for a full refund only if cancellation is requested before the order has shipped. Once an order has shipped, this No-Refund Policy applies.
5. Chargebacks
Purchasers agree to contact Prymex directly to resolve any order issue before initiating a chargeback with their payment provider. Fraudulent or unwarranted chargebacks may result in the purchaser being barred from future purchases and pursued for the disputed amount plus any associated fees.
LEGAL